Refund / Return Policy

Satisfaction Guarantee: At Cup and Comb, we are committed to providing you with the highest quality matcha. If you're not completely satisfied with your purchase, simply contact us within 30 days of your order date for a full refund of your matcha powder.

Refunds for Damaged or Defective Items: If your order arrives damaged or defective, please email us within 7 days of receipt at with photos of the damaged product and packaging. We will promptly review your claim and, if approved, issue a refund to your original payment method.

Contact Us: For any questions about your order or our refund policy, please contact our customer support at

Note: Refund policy is subject to change and applies only to purchases made directly through Cup and Comb’s official website.